23h2's Privacy Policy

23h2 (https://23h2.app) is a trusted online Sports Betting and lottery platform serving users in Bangladesh. Our Privacy Policy is our promise to you — we handle every piece of your information with care and will never misuse it.

This Privacy Policy applies to 23h2's website, mobile app, Live Chat, and all other services. Whenever you open an account, place a bet, enter a lottery, or contact customer support on 23h2 — this Privacy Policy is in effect.

23h2's privacy policy is built to international standards. We believe transparency is the foundation of trust, which is why this entire policy is written in plain, easy-to-understand language so any user can follow it.

To operate the 23h2 platform, we collect various types of information. The table below clearly outlines what data is collected and why.

23h2 uses the information it collects solely for specified purposes. No data is ever used beyond its approved purpose.

• Account Management: For registration, login verification, and profile updates.
• Payment Processing: To ensure the security of deposits, withdrawals, and transactions.
• Customer Support: To resolve your complaints, questions, and issues quickly.
• Security & Fraud Prevention: To detect and block suspicious activity.
• Responsible Gaming: To detect excessive betting patterns and send timely alerts.
• Promotional Communications: To send you bonus and promotional updates (you can opt out at any time).
• Legal Obligation: To retain certain data as required by regulatory authorities.

At 23h2, we follow the highest industry security standards to keep your data safe. Multiple layers of protection work together to ensure your information remains secure at all times.

• SSL/TLS Encryption: All data transferred on the 23h2 website and app is secured with 256-bit AES encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): OTP verification is enabled for added account security.
• Firewall & DDoS Protection: Server-level protection is in place to prevent cyberattacks.
• Regular Security Audits: An independent team of third-party experts regularly audits our systems.
• Data Retention Policy: Data is retained for up to 5 years after account closure for legal compliance purposes.

23h2 never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances.

• Payment Processors: Only the minimum information required to process transactions is shared with bKash, Nagad, Rocket, and our banking partners.
• Identity Verification Service: Only the minimum necessary information is shared with third-party verification agencies as part of the KYC process.
• Law Enforcement: Data may be disclosed under legal obligation upon receipt of a court order or government directive.
• Cloud Service Providers: Cloud providers that comply with international data storage standards are used.

23h2 has strict data protection agreements in place with all third parties. They may only use your data for the specific purpose outlined — nothing else.

The 23h2 website and app use cookies and similar tracking technologies to improve your browsing experience and keep the platform running smoothly.

• Essential Cookies: Maintaining login sessions and managing user sessions — the site cannot function without these.
• Functional Cookies: To remember your preferred language, theme, or settings.
• Analytical Cookies: To understand which pages are used most (no personal information is included).
• Security Cookies: To detect fraud and bot activity.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Under 23h2's Privacy Policy, you have full control over your own data. You can exercise any of the rights below at any time.

23h2 strictly prohibits anyone under the age of 18 from using the platform. Collecting data from minors is against our policy.

• Date of birth is verified at the time of registration.
• KYC cannot be completed without age verification.
• If a minor's account is detected, it is immediately closed and all associated data is deleted.
• Parents with concerns can report them to privacy@23h2.app.

23h2 reserves the right to update this Privacy Policy as needed. Changes may occur due to technical updates, legal requirements, or the introduction of new services.

• You will be notified by email or platform notification at least 15 days before any major changes take effect.
• Minor updates will be reflected on this page only.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with the changes, you may request to close your account.

Reach out to us with any privacy-related questions, complaints, or rights requests. 23h2's Data Protection Team is always here to help.

• Privacy Email: privacy@23h2.app
• General Support: support@23h2.app
• Live Chat: Click the chat button at the bottom right of the platform
• Response Time: Via email within 24–48 hours, or instantly via live chat.